Information We Collect from You .
“Personal information” is information through which you can be personally identified, including any photographs you may upload. Personal Information that we collect may include your full name, credit card and/or other payment information (if applicable), your email address, phone number, certain health information, or any other information or data that you provide when using our App or Services. We collect personal information you choose to provide to us, including through registrations, applications, surveys, chat sessions or other inquiries. We do not collect information that would identify you unless you choose to provide it to us. You can choose not to provide us with certain information, but please be aware that may impact the Services provided to you.
What We Do with Your Information .
We may also use your personal information to update you on special offers related to our products or services, improve our products and services, provide product announcements or information regarding health topics, deliver other information we believe you will find most relevant, and useful and in any other way we may describe when you provide the information or to which you consent. We may occasionally contact you to gather customer service information to help us determine how we can improve our services and products to better meet your needs. We may also de-identify and/or aggregate your data for various business purposes including product, service and program development and improvement. De-identified data, in individual or aggregated form, may also be used for research purposes both internally by Telemo Health or with research partners and other third parties for the advancement of clinical and scientific knowledge.
This policy does not apply to personal information we collect from other sources. That information is governed by the agreement between us and the source of the data. We may combine or cross-reference your personal information with general information or other information we may have acquired about you or may acquire about you through other sources, including offline sources of information to help further customize the information, products or services we provide to you.
We use the general information we collect from you to help us understand and analyze users of our App, including generating aggregate statistics about App use. This data can then be used to tailor this App’s content, deliver a better experience for our users. We may also collect, aggregate and maintain anonymous information about the visitors to our App. We may further share such aggregate, non-identifiable information with business partners, sponsors and other third parties.
Sharing of personal information with Third Parties .
If you invite family, friends or other third parties to be part of your team or join your chat sessions with your health coach, they will have access to the information shared during that session. You should also be aware that certain features within the App allow for group chat sessions or public forums. By inviting any third parties to join your chat sessions or participating in group session or public forums, you consent to the disclosure of your personal information, including information about your health and any health conditions to the other participants. We cannot control whether or how these participants will use your personal information or if they will subsequently disclose it. If you do not consent to the disclosure of this information to these third parties, you should not invite them to join your team or participate in the group sessions or other public forums.
We may also release your personal information to third parties as required by law, when we believe disclosure is necessary to comply with a legal or regulatory requirements, judicial proceeding, court order or legal process served on us, to protect the safety, rights or property of patients, customers, the public or the Company or defend the Company and its officers, directors, employees, attorneys, agents, contractors and partners, in connection with any legal action, claim, or dispute.
How We Keep Your Information Secure . We seek to safeguard the security of your personal information and have implemented reasonable security measures consistent with accepted practices in the healthcare industry to protect the confidentiality of your personal information and limit access to it. We have a designated Chief Security Officer and have put in place a variety of information security measures to protect your personal information, including encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport and at rest. However, despite our efforts to protect your personal information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your personal information over the Internet will be intercepted. Unfortunately, we cannot guarantee the absolute security of your personal information, nor can we guarantee that information that you provide will not be intercepted while being transmitted to us over the Internet. Therefore, we urge you to also take every precaution to protect your personal information when you are on the Internet or using the App.
Children’s Privacy. We are committed to protecting the privacy of children. This App is not designed or intended for children and we do not intentionally collect information about children under 13 years old. If a parent or guardian becomes aware that a child under 13 years old has provided personal information to us without their consent, please contact us at information listed under the Contact US section below.
Contact Us. If you would like to update your personal information, delete your account, change your preferences or have any questions or concerns about your privacy, you may contact us at privacy@TelemoHealth.com. Please note that some information may remain in our records after deletion of your account, including any information or records we are legally obligated to retain.